At Satrangi, every outfit is specially crafted according to the customer’s unique requirements. We take great pride in offering made-to-order garments with customized size, style, and color. Because each item is created exclusively for the individual customer, we do not accept returns, exchanges, or refunds once the order has been confirmed.

Customized Products

• All dresses are custom-made based on the measurements, design preferences, and customizations provided by the customer.

• As these products are tailored specifically for you and cannot be resold, they are not eligible for return or exchange under any circumstances.

Order Confirmation

• After placing the order, customers will receive a confirmation message.

• Once the order is confirmed and work has begun, cancellation is not possible.

Quality Assurance

• Our team ensures that each product undergoes strict quality checks during production.

• Customers may request progress photos before final dispatch to ensure satisfaction with the work.

Measurements & Fittings

• Customers are responsible for providing accurate body measurements.

• Any alteration needed due to incorrect measurements shared by the customer will be chargeable.

Color & Design Disclaimer

• Slight variation in color or design may occur due to lighting, screen resolution, and handcrafted embroidery techniques.

• Such variations will not be considered as defects or grounds for return.

Damage During Transit

• If a product arrives damaged due to shipping, customers must report it within 24 hours of delivery with clear photos/videos of the issue.

• Our team will review and assist with a suitable solution based on the situation.

Customer Support

We are always available to help with measurement guidance, customization advice, and updates during production.
For any concerns or queries, you can contact us via WhatsApp or email.
We value your trust and are committed to ensuring a smooth and satisfying experience.